Thursday, January 15th, 2015
Top 3 ways to fortify Customer Loyalty
- By Shalini Gupta |
- Monday, December 25th, 2017 |
- 0 Comments
Are you running a travel business and want your customers return to you repeatedly whenever they book travel? Well, the best thing that you can do for this is to boost your customer loyalty. This will not only give your confidence a bolster, but also help you to earn a lot from your business.
So, now you might ask, “How can I boost the loyalty of my customers?” Read below to know the answer –
(i) Make sure that the experience of your customers be on a positive note from start to end
Our brain is programmed in such a way that it focuses on the first and the last moments of any experience. If you start each and every tour with a warm welcome and end it with a surprise reward or a unique experience, then your customers will only be able to think about the positive experience of their tour.
(ii) Reward your customers in unexpected and fabulous ways
We all love surprises, don’t we? Being rewarded always feels good. If you offer attractive rewards to your customers, they will experience with a feeling of exuberance in their mind. They feel impressed and appreciate your sweet gesture. You can offer them a free dinner during a tour. This will make your first-time customers turn into your repeat customers.
(iii) Engaging your customers to social community
With social networking, a travel business can reach out to a huge number of audiences. In order to use this to your advantage, you can create a social community where travellers as well as tour operators can share their travel experiences and tips. This will make the travellers feel comfortable, as they are a part of a group, which in turn, will keep them loyal to your travel business.
You can even maintain a blog section on your travel website, where you can post articles related to the travel industry. This will help in retaining the interest of your customers and make them stick to your business.
In conclusion, it can be said that one of the best ways to boost your customer loyalty to a great extent and improve the customer experience is to automate the booking process by incorporating online booking engine, and engaging customers to your business with the help of social interaction.